Managerial strategies to resolve interpersonal conflicts in the educational environment

Abstract

The article in progress will address the issue of interpersonal conflicts arising among the various educational actors at the “Aracelis Cárdenas de Sandoval” Basic State School, located in Barinas Municipality, Barinas State (Venezuela). It will focus on the need to design managerial strategies that strengthen institutional coexistence and optimize work relationships through assertive communication, mediation, and participatory leadership. The general purpose will be to analyze conflict management within the school environment to propose actions that promote a harmonious and cooperative organizational climate. The research will be framed within the line of Education, Environment, and Community Management, under the positivist paradigm, with a quantitative approach, descriptive type, and non-experimental cross-sectional design. The population will consist of thirteen participants belonging to the teaching, administrative, maintenance, and management staff. The survey technique will be applied through a structured questionnaire, validated by expert judgment and with reliability determined by Cronbach’s Alpha coefficient. It is expected to diagnose the factors that generate interpersonal conflicts, evaluate existing managerial strategies, and determine their effectiveness. The results will make it possible to formulate a set of contextualized managerial strategies aimed at strengthening emotional leadership, cooperation, and institutional co-responsibility. This study is expected to contribute to consolidating an organizational culture based on peace, ethics, and democratic conflict management, providing theoretical and practical foundations for future research in the Venezuelan educational context.