COMMUNICATION AS A STRENGTHENING ELEMENT OF INTERPERSONAL RELATIONSHIPS

Abstract

The research was established as a purpose to describe communication as a strengthening element of interpersonal relationships in workers in the work environment. It should be noted that the art of communicating allows the sharpness and depth of thoughts and interaction with the real world in which one lives, if communication occurs in a fluid manner taking into account respect, tolerance, negotiation, emotional control among others, some of the elements that at the same time allow interacting in a positive way will be carried out, thus creating a climate for motivation and teamwork. For the establishment and execution of a cognitive program. For this purpose, the exploration was aligned under a quantitative orientation, with a field study subject to the descriptive nature and under the feasible project modality; (48) workers, to whom a questionnaire mode tool containing 36 items was used, among the alternatives used are the options (S), Always, (AV) Sometimes and Never (N), the Cronbach Alpha reliability was established gave 0.91 which according to the criteria has a very high reliability. The data were examined using the percentage analysis technique in the elements that help communication and its way of carrying it out where the results were directed with its greatest inclination to the option always in 46.17% which suggests that workers favorably use the essential components to achieve an operative communication in interpersonal relationships with coworkers; as for the elements that benefit the results for the response alternative always in 65.78% which indicates that workers favorably use in communication the elements that they maintain with their coworkers, therefore it is necessary to design the orientation program in order to continue strengthening interpersonal relationships.